Excellence in First Visit Completion – Quality in Repairs Reporting for Front Line Staff

The drive toward First Visit Completion (FVC) in the responsive repair housing sector as a measure of operational efficiency and tenant satisfaction has only emphasised the need for bespoke ‘in-house’ training courses specifically for repairs and maintenance front-line staff in repairs diagnostics.

Fully tailored to an organisation’s structure, culture and practical requirements Anderson Consultancy is delighted to offer this lively ‘must attend’ session all specifically designed to help recognise and achieve time, cost, quality and best-value aspirations and expectations of tenant, landlord, contractor and regulating bodies.

Developing and enhancing the awareness and abilities of front-line staff in the understanding of effective repair diagnostic questioning and communication to achieve FVC aspirations.

The session draws on lessons learned from best practice organisations and provides delegates with the skills and knowledge base seen as essential pre-requisites for the effective delivery of their function.