‘Unlocking Construction’ for Non-Technical Housing Officers
A ‘must’ for all housing officers, either as an induction or refresher, this session provides delegates with a sound understanding of construction and how buildings are intended to perform;
Materials, fixtures, fittings and terminology in everyday use are referred as well as the reasons for failure, problems and faults associated with the main building trades;
Recognition of specific maintenance problems, for example, consideration of damp ‘and’ condensation, mould etc are presented in a form that will enable officers to offer effective advice to tenants, and the like, in acknowledgment of the recent ‘improvements’ and changes to stock that have been made; The importance of the collation of relevant and appropriate information, through either effective diagnostic questioning and /or observation, is referred together with how to handle repair requests more efficiently;
Further, how to recognise issues relating to health and safety in the construction, repair and maintenance of buildings; To communicate more effectively with both knowledge and confidence with interested parties’ of varying technical ability;
The importance of the role played by the front line officer in maximising resources and in fulfilling tenant, contractor, organisational and regulatory body aspirations in terms of minimising pre-inspections, emergency and urgent repair requests etc; How to embed and adopt a ‘right first time’ culture and thinking into activities and processes:
