Getting it Right First Time’ – Repairs Reporting and Diagnostics

Provides delegates with an appreciation of the important role played by officers in the repairs reporting function and in their helping to fulfil the various aspirations of client/ landlord, tenants, contractors and other parties’; Looks at landlord, tenant, contractor and others’ responsibilities and legal background in context to ‘managing’ properties’;

Provides a sound understanding of housing construction terminology in everyday use;

How to recognise common building components and associated reasons for failure across the main building trades of brickwork, carpentry and joinery, roofing, plumbing and electrical etc;

Effective diagnostic questioning skills either through observation or active questioning in order to make valid assessments and right first time judgements across, and to, appropriate and varying trades;

How to communicate more effectively with both knowledge and confidence to interested parties of varying technical abilities; That the collection of appropriate information and use of appropriate terminology is key to ensuring the maximisation of resources;

How to embed and adopt a ‘right first time’ culture and thinking into activities and processes; Procedure and protocol across such diverse issues as equality and diversity, discretionary repairs, rechargeable and emergency issues etc;

How frontline officer actions can improve performance, maximise resources , fulfil and satisfy all interested parties’ aspirations: